Dale Carnegie's Golden Book: 30 Principles to Win Friends, Influence People, and be an Amazing Manager

Though it's been on the market a long, long time, I still think this is one of the best books ever written for people skills. 

As promised in the free UBC Persuasive Writing webinar, here is a full listing of the principles as found in this book. If you have any work at all to do with persuading people – from corporate proposals to child rearing, and you have not read this book recently, it's my number one suggestion for the one book worth buying this year, or any year. 

















1. Don’t criticize, condemn, or complain.

2. Give honest, sincere appreciation.

3. Arouse in the other person an eager want.

4. Become genuinely interested in other people.

5. Smile.

6. Remember that a person's name is to that person the sweetest and most important sound in any language.
7. Be a good listener. encourage others to talk about themselves.
8. Talk in terms of the other person's interests.
9. Make the other person feel important – and do it sincerely.
10. The only way to get the best of an argument is to avoid it.
11. Show respect for the other person's opinion. Never say, "you're wrong."
12. If you are wrong, admit it quickly and emphatically.
13. Begin in a friendly manner.
14. Get the other person saying "yes, yes," immediately.
15. Let the other person do a great deal of the talking.
16. Let the other person feel that the idea is his or hers.
17. Try honestly to see things from the other person's point of view.
18. Be sympathetic with the other person's ideas and desires.
19. Appeal to the nobler motives.
20. Dramatize your ideas.
21. Throw down a challenge.
22. Begin with praise and honest appreciation.
23. Call attention to people's mistakes indirectly.
24. Talk about your own mistakes before criticizing the other person.
25. Ask questions instead of giving direct orders.
26. Let the other person save face.
27. Praise the slightest improvement and praise every improvement. be "hearty in your approbation and lavish in your praise."
28. Give the other person a fine reputation to live up to.
29. Use encouragement. make the fault seem easy to correct.
30. Make the other person happy about doing the thing you suggest.

 

 

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